Refund Policy

Our Policy

At No Half Days, operated by Your Figment Pty Ltd, we maintain a strict no-refund policy for all subscription payments. This policy applies to monthly subscription billing.

Why We Don't Offer Refunds

We provide a generous 30-day free trial with full access to all features. This trial period is designed to give you ample time to:

• Explore all features and functionality
• Create sample jobs and estimates
• Track your equipment and calculate ROI
• Evaluate whether the Service meets your needs
• Make an informed decision before committing to a paid subscription

We strongly encourage you to use the full trial period before subscribing. If No Half Days isn't the right fit for you, simply cancel before your trial ends—no payment will be charged.

Cancellation

You may cancel your subscription at any time through your account Settings page. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features until that date
• No further charges will be made after cancellation
• No partial or prorated refunds will be issued for the remaining time in your billing period

Payment Processing

All payments are processed through Paddle (paddle.com), our Merchant of Record. Paddle handles:

• Payment processing and billing
• Invoice generation
• Tax calculation and compliance
• Payment disputes and chargebacks

If you have questions about a specific charge or payment, you may contact Paddle directly or reach out to us and we will assist in resolving the issue.

Exceptional Circumstances

While we maintain a strict no-refund policy, we understand that exceptional circumstances may arise. In rare cases, we may consider refund requests for:

• Duplicate charges due to technical errors
• Charges made after a cancellation was processed
• Unauthorized transactions (subject to verification)

All exceptional circumstance requests are reviewed on a case-by-case basis at our sole discretion. To request a review, please contact us with your account details and a description of the issue.

Failed Payments

If a payment fails:

• We will attempt to process the payment again
• You will receive email notifications about the failed payment
• You can update your payment method through the billing portal
• If payment cannot be collected, your subscription may be paused or cancelled

Contact Us

If you have any questions about this Refund Policy or need assistance with your subscription, please contact us:

Related Policies

This Refund Policy should be read together with our:

• Terms of Service
• Privacy Policy